three years ago we purchased a top of the range kitchen, Wickes were really helpful until they had our cash ! The kitchen fitter was Aurora Kitchens employed by Wickes, we were very pleased with our kitchen at first until an empty wall unit fell off the wall, the corner carousel fell off and the floor started cracking, we called the fitter numerous times and eventually after we contacted Wickes he came back, looked at it and said ' yes it is because I laid it over existing ceramic tiles, it should have been screeded and that is why it is cracking along the ceramic tile joints, I will put it right, trust me I will call and put it right ' a year later he hadn't and would not reply to messages which taught us that we can't trust Aurora Kitchens. Next we contacted Wickes asking for a refund and the cost of replacement, they said it was the fitters fault and the fitter said it was Wickes. We felt that our contract was with Wickes they said it wasn't so we contacted the FHIO ombudsman service who were brilliant and after 2.5 years in total of trying to get it sorted they decided that we were right and it was Wickes who were responsible, even then there was a long delay of about 6months with them sending the cheque the first one was for a much smaller amount saying this is the cheque, back to FHIO and they told them that the full amount agreed must be paid immediately which they did. Horrible service from both Wickes and Aurora Kitchens which is such a shame as it is a lovely expensive Azure kitchen and the enjoyment of it has been ruined. My advice to anyone reading this is to avoid Wickes product are fine service poor and Aurora Kitchens, trust is so important and as has been proved you can't trust either of them, pay more if you have to get everything in writing
4 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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