Steve Christian
The work was to commence on Monday 5 September and we were given a 2-week timeframe. Of course, we allowed 3 weeks as these things quite often run over a little. The issues started the first week when the fitter had to leave our job for 2 days to resolve another job with which there were problems, so we very soon realised we had been right to allow a little longer. There were further days over the following weeks where fitters and those sub contracted to do certain pieces of work (electrician, gas / heating engineer, tiler, joiner etc.) were not available or only came for part days. Just some of the issues we encountered: Tiles – the salesman said we would need 2 boxes of the wall tiles we had chosen. When the fitter arrived, he said it would be three, when the tiler arrived, he said, you’ll need 4 boxes, so he started the job and ordered the 4th box. When that arrived, it was the wrong tile, so had to be changed. That box arrived 2 weeks ago and we’re still waiting for a tiler to come back and complete the job. We’ve had several days where we have been asked if we can be in for tradesmen to come and do parts of the job. We’ve confirmed we’re available, but then no-one shows up and no message to say why, so we have to message the fitter again and try to arrange a further date. We gave two dates for the rubbish (old kitchen) to be collected, both times they never turned up wasting 2 days whilst we stayed in and waited for them. It was collected on the third occasion I’ve had to produce my own snagging list as each of those have come to do a job have just done what they’ve come to do, no-one wants to join it all together. So, for example, someone removed the tiles from the wall, the plasterer then came to produce a paint ready finish for those walls not being tiled, but no-one caulked the gap in the wall between the door frame and the wall. When removing the old tiles plaster dust fell into the top of the PVC door locking mechanism – the door would not then lock. I had to call out a local locksmith to dismantle, clean and reassemble the mechanism at a cost of £80 to myself. I complained to Wickes – but to date have not even had the courtesy of a reply. I put in three calls to the local ‘salesman’ who we originally dealt with to discuss some of the issues – not once did I receive a return call. The above are not all the issues but there’s enough there to illustrate what a nightmare this has been. The job was eventually finished on the Thursday of the seventh week. I can’t speak for all Wickes stores, but if you’re looking for a kitchen in the Southport area – avoid Wickes at all cost.
3 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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