Stephen Ratcliff
Do not under any circumstances use this bunch of ugly, thieving, unhelpful, useless rude bunch of wideboys for anything. We purchased a Wickes Simato Mono Mixer Tap for £110.00. After three months it broke, water gushing from it making a screaching noise. I phoned the store and spoke to a female member of staff who said as it was their product I could bring it back the next day with just the receipt and a video of the fault and it would be replaced. She spoke to the manager to confirm this, and the conversation was witnessed by my wife. The fault can clearly be seen on the Wickes website as there is a video of it. The next day I travelled down to Glossop to get a new tap as agreed. The extremely unhelpful staff told me that i had to unplumb the tap and bring it back before it can be replaced. This means switching the water off, paying another plummer £80 to unplump it, driving another hour and a half to Glossop, replacing it and then paying another £80 to plumb in the new one. I was given a number for customer support who i phoned and was told they could do nothing as i had not ordered online. Of course as i lost my temper with the staff after they contradicted what they had told me the previous day so i drove for an hour and a half for nothing and and now their extremely unhelpful, rude, manager Mr Paul Beswick thinks it is my fault. We are now left with a screaching useless kitchin tap for £190. DO NOT USE THIS UGLY THIEVING BUNCH OF DISHONEST WIDEBOYS FOR ANYTHING!!!
2 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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