Hi, . I'm a carpenter /trades . Have been buyng from Wickes , since the early 70's . Yep , getting on. They Have always been efficient, reliable. Now there are so many building suppliers , Including local companies , such as SELCO. Condell, . Screwfix , and best of all Toolstation. Weeks ago , I orderd a £300 delivery . Including in that delivery (special offer), 3 bags of Mapei porcelain cement (excellent stuff). One bag missing, no drama . Contact customer services. Bizzare reply . Please take an image of missing item .. ??. Of course, I replied , , after that, so, so, many questions . Then Wickes ignored me. That is he worst part, Ignoring your replies, and No, not rude replies. After that a bloke from Wickes called Dylan. " We are so sorry, to hear your complaint". Ive sent you a private message . Of course, it's a fob off . Their is No private message.