Looklike Hanworth Wickes Store manager think he own the Store hence has no willingness to serve customer with some common sense. I wanted to exchange two unused items which is one week over the 30 day policy but was told nothing can be done. Later I call two other Wickes branches in the area and was told that they can give me gift card but it's click and collect order so I have to get back to Hanworth Store. So it's very clear that all the stores are under one umbrella but Wickes Store in Hanworth has really bad management. Google reviews about this store is also bad so definitely will not go to Wickes again. NOTE: Wickes customer service (main contact number) also confirmed that company return policy is for 30 days but Store manager has authority to make changes. That's why other stores were willing to help but this Hanworth branch rude person was not.