Diabolical service and company! Ordered a gardens storage box. Received delivery date which expected someone to be in all day to take receipt of the parcel. As I knew that on that date I would have a short time when I needed to be out, I changed the date to the next day when I could wait. As I waited I tried to track the parcel but little information was available. I tried calling customer services and was told that the supplier was hoping it would be delivered on that date but if not I should call back! Like I have time to spend at home on the off chance that Wickes can do the job they say they will do! I explained several times to customer services, that I could not wait in on subsequent days due to commitments and was told to hope for the delivery on the right day! Needless to say that the whole experience with Wickes and their customer service has been a nightmare which has ended with me having to cancel the order. It has been impossible to speak to managers, to get correct information, customer service reps said they would ring back and didn’t…. I could go on. What a shambolic company! Never again!
10 months ago
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Wickes has a 1.5 average rating from 1,671 reviews

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Alice, Customer Support

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