We purchased a complete bathroom from Wickes for installation in early October. The design stage of the process was very good, they assisted us in creating a bathroom layout that we were very happy with and had CAD renderings so we could se how the bathroom would look. They said the work would take two weeks to complete and found a fitter who would complete the work for us. The work started late as the fitters previous job had overrun. The building work started well however during the replastering work the toilet was removed and replaced incorrectly leading to a large leak which flooded the kitchen below. To make matters worse we were away overnight when the leak occurred so came back at mid-day the next day to find the kitchen awash with water. I contacted Wickes customer service team in relation to the leak that occurred but they were unhelpful saying that we would have to contact the fitter to rectify the issue and provided no further assistance. During the next stage of the installation we had two more leaks, this time from the shower/tub, resulting in another flood in the kitchen which caused significant damage to the kitchen ceiling. Once again Wickes customer service team were unhelpful and said we would have to resolve the issue ourselves with the fitter. Thankfully the fitter took responsibility for the leaks and we are now expecting them to replace our kitchen ceiling in the New Year at their own cost. The bathroom is still not fully completed after three months. Additionally the final fit of the bathroom components was very poor. The bath panels did not fit correctly and the shower screen leaked. There were many other small issues that really affected the finish of the bathroom. Once again we contacted Wickes customer service to resolve but we still have not heard back and have resigned ourselves that we will have to source and fit replacement parts ourselves at our own cost. At one point Wickes did respond to is, but they had incorrectly sent an email to us in response to someone else's complaints! Even after this they did not send a response to our query , simply an email saying "sorry that email wasn't intended for you". Clearly we're not the only ones having issues. Given it's been nearly three months since the work started and we still don't have a finished bathroom and have been unable to get a response from Wickes we would definitely not recommend anyone using their design and fitting service.
3 months ago
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Wickes has a 1.5 average rating from 1,667 reviews

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