Placed an online order for a large quantity of tiles (3 pallets). Arrived next day. Realized ordered wrong tiles. Have now been waiting for over 1 month for them to be collected and refunded. Wickes have arranged collection 7 times now, each time failed to turn up and apologized. Tiles have remained on the driveway awaiting pickup for a month (covered). Still no resolution despite now escalated to customer care team. Total disregard to the distance selling regulations (next step Trading Standards). Would strongly advise you don't place any on-line orders with them.