Absolutely appalling service from start to finish. Two missed deliveries with no explanation, followed by two more separate deliveries because the order was split—again, with zero communication. We never received any terms and conditions, and trying to get answers was met with rude, dismissive customer service. The staff showed no empathy or understanding and seemed completely untrained or indifferent. The compensation offered was frankly insulting considering the level of inconvenience caused. Emails were met with delayed or no responses, and it seems like picking up a phone is beyond their capability. Based on this experience, I wouldn’t even buy a paintbrush from Wickes again. No idea how they’re still operating with this level of incompetence.