Firstly we bought & paid deposit for kitchen in October 2016, at the same time we paid for the kitchen & floor tiles. The kitchen fitter went to pick up the wall & floor tiles in January, only to be told the floor tiles were discontinued & we couldn't have them. No phone call from Wickes to inform us about it, we had to do all the chasing up. Secondly we bought granite worktops, but nobody told us it was standard 10 days between templating & installation. This meant I had to take time off work unpaid. When I complained about this I was told it would be sorted after the kitchen was installed, I've contacted customer services with my out of pocket expenses, but funny old thing nobody gets back to me. The kitchen it's self is excellent, but customer services is shoddy to say the least.