Susan
The actual builders were very good, however we had problems with Wickes from start to finish. The designer who came out to give us our quote was sexist and to be honest quite insulting toward me as I was a woman. He wouldn't address my questions (unless it was with a patronising response) and would just address my husband. He then told us he could all be guarantee (a clever choice of words) that our bathroom would fitted before christmas. This was why we went with Wickes. After paying the full amount up front as we were told me had to, we were quickly told delivery would be min 6 weeks so there was no hope it would be done by Christmas. When we eventually got around to getting it fitted, we were told by the builder it would cost an additional £1000 (we had been told additional costs would come up but were assured by our designer it would be no more than £200). The work was then put on hold for a week (a week where we had a functioning toilet and nothing else working in our only bathroom) as the designer had ordered the wrong toilet and wrong spashboards, and the wrong measurements for the bath had been taken. It then took Wickes a further week after the work was completed to come and collect the giant pile of rubbish and rubble left in our front garden. During all this our contact at Wickes was extremely hard to get in touch with. I am not faulting the work of the external contractors who worked hard and were always professional. I will never use Wickes again.
6 years ago
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Wickes has a 1.5 average rating from 1,679 reviews

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