Made order in store - store member didn't know how to use IT system kept asking for help - in end I took over! Didn't text evening before delivery as promised. Delivery was 10 slabs short. Phoned customer services who couldn't get hold of store so sent them an email. Phoned store but they put me on hold for 5 mins before I gave up. No one takes any ownership. Poor customer service culture.
6 years ago
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