I had a bathroom fitted through Wickes. I mistakenly assumed that this would help me avoid the hassle of dealing with independent tradesmen - I was mistaken. The Wickes bathroom hardware, and planning process, was fine. Actually getting the install completed was hard work. Despite a 40 minute survey, the fitters missed several key features of my house that had a significant impact on the end design. Additional works agreed with the fitters (install of lighting, removal of old brickwork) were not completed - I kept prompting on these but in the end, they just said "we forgot, you'll have to sort it out yourself". The bathroom fitters had agreed a fresh plaster finish on my walls, but in the end, they cut corners and just used polyfiller instead. I ended up having to sand all the walls flat myself, and I'm left with a poor finish which they weren't interested in resolving. The fitters removed half my existing skirting boards, but didn't fit any replacements, so I've had to sort this out myself. Despite burying all the new pipework in the walls, the pipework for my towel rail is a real mess, again the fitters didn't seem to take any pride in this work. My shower screen has been fitted backwards (so the hydrophobic coating is facing outwards, not into the shower). They've even left the sticker attached to show this! Trying to get the fitters back to resolve these issues has been a major mission - they went off onto other jobs leaving me to finish it myself. I would have no problem buying bathroom hardware from Wickes in the future, but would not rely on them for arranging fitters. Find a local recommended firm instead.
4 years ago
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Wickes has a 1.5 average rating from 1,671 reviews

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