I received my delivery for a set of patio doors missing a door. When I spoke with the delivery driver he said the other door was turning up later that day because he couldn’t fit it all in he’s van. From this information I gave the fitter the go ahead to fit the new doors as he was booked in and waiting to start. The door never turned up so I had to pay extra for my builder to board up the gap and to try and make it weather proof. I have contacted wickes by email and phone and through the chat talk without any luck, either I get no reply or cut off after waiting for hours on hold. I also went down to the local wickes store and was told they couldn’t help me. I’m still left without my full patio door set it has already taken double the estimated delivery time and now I’m guessing on when I can get the job finished. I have had no info off wickes even tho they would of been aware they had sent out only part of the order. This has also had a knock on affect with the other work and tradesman booked in, the carpets are supposed to be fitted next in time for the new sofa all of that cannot be done until the doors are fitted. I also have to pay my fitter to come out again to finish the job so I’m seriously out of pocket and patience. Wickes do not seem to care about their customers I am a trade pro customer who usually use them regularly but that is not going to be the case in the future. I and no other builder I know has ever heard of half a patio door set turning up on a delivery it’s embarrassing for wickes and If I wasn’t so annoyed it would be laughable.
3 years ago
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Wickes has a 1.5 average rating from 1,659 reviews

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