Mrs Well & Truly P..t Off
Giving wickes 1 star because I can’t give zero . Ordered & paid for Keter garden storage box 24th of April with a delivery date of 19th may. That morning at around 10.15 got a text saying delivered coa.phoned customer services to say it hadn’t been delivered.after some time I was told it was coming directly from the Brentwood store so I took it upon myself to call them, I was told they didn’t deliver it because the order had been canceled,( not true ) said it would be delivered the next day Wednesday, Wednesday came & went still no delivery.phoned the store again lot of excuses,the driver must have left it at the wrong house ,you didn’t here him knocking, they will know he delivered Because the van has a tracker.,in the end they said they would send another one for delivery Saturday insinuating we were not telling the truth. Saturday came and went and no delivery, phoned the Brentwood branch Sunday morning spoke to Donna the manager who was very rude and irate was then told the truth. item wasn’t sent because it was damaged and they didn’t have any in stock have your money back.how wicks have been in business for so many years with this sort of service and management at their stores is beyond me.do not order goods from this company.
2 years ago
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Wickes has a 1.53 average rating from 1,451 reviews

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