As you will see from the original posting - still intact below, things went VERY wrong. However, when the posting online was brought to the attention of senior management, the Wickes fitters were empowered to address any issues so that my install will happen. It is a shame that both I and the Wickes fitter had to go through 20+ pointless phone calls and all of the trauma that we did to get there. Here is the original review... Wickes have had more than £15k of our money for a new kitchen since January. Planned installation was April 20th. Eta was delayed due to covid19. However, at beginning of June, we were advised that they were ready. So shipment arranged for the 26th June and their fitters arranged for the 29th. However, the fitter rang yesterday to ask if I was aware of delays to 2 units. No I was not, so rang Wickes. Waited 35 minutes for the call to be answered, to be told that the order was going to ship as planned on the 26th. I stated that the fitter had been advised that 2 units would be missing - meaning that the kitchen could not be fitted. Wickes agreed to call the fitter, who rang me back after the call and advised that it was correct that 2 key units would not be shipped. Today I received a text advising that just 1 key unit would not ship, but would be shipped approx a week later. This was too late for the Wickes fitters! So I rang Wickes again, this time waiting 25 minutes to speak to somebody. This time the Wickes person went away for 10 minutes to investigate, and then came back and said that there were 6 units not going to be shipped - 1 was going to be shipped next week, but the other 5 had no eta! Bear in mind that this kitchen was paid in full in January and should have been fitted in April! So, we now have no working kitchen as we are ready for a new kitchen and Wickes change their mind as to what will be shipped and what will not. Either way the kitchen fitters, arranged by Wickes, will not be able to fit the kitchen in the timeframe that they planned - and that there is NO ETA for 5 key missing units! This is NOT A JOKE! Wickes are an absolute disgrace! Oh, and by the way, we have no point of contact as the very helpful, knowledgable and experienced sales person (15 years with Wickes) has been made redundant! I have just been waiting on the phone to talk to Wickes Customer Services to be bombarded with information about how wonderful Wickes Kitchens are and how, as a customer, you will have a dedicated project manager to deal with ALL issues till project completion. IT IS NOT TRUE!
3 years ago
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Wickes has a 1.5 average rating from 1,658 reviews

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Alice, Customer Support

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