They responded very quickly to my request for an assessment of the dry rot problem we had in our house with the assessor attending within a couple of days, and we received his report a couple of days afterwards. The actual work commenced two days later (removal of affected timbers and plaster and replacement of flooring, followed by treatment of all affected areas). Plasterers finished the job soon after. All work was carried out with minimum effect on our lives and all workmen cleaned up after finishing work for the day. All in all, we were very pleased with the result.