BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“The work carried out by Wise on my property at a cost of £30K, showed no duty of care. The initial surveyor, whom I believe not longer works for the company, was unsatisfactory and a second surveyor had to be sent out. The organisation of the job showed a disregard for best practice and common sense. The operatives doing the rot work did not communicate with me during the work which led to unresolved problems. Wise's initial response to my dissatisfaction was to advise me to contact Dispute Resolution Ombudsman, which in fact, they were not a member of. They then directed all my communications to their own internal complaints department. The points made in my many emails were not addressed satisfactorily at any time by Wise staff. My experience with Wise has been shocking. Treating dry rot is expensive. This is to be expected. What was not expected was the level of total disregard, at all levels, for Wise's responsibility to the paying customer”
“From start to finish Wise Property Care gave excellent service to cope with damp proofing and wet rot in my home. Chief Surveyor, Roddy MacKenzie, liaised with an asbestos company and a plumber when additional services were required, making the whole exercise much less stressful for me. Without exception, all their workers were efficient, hard working and very friendly and obliging. I recommend Wise Property Care without hesitation.”
“David Orr surveyed my elderly parents home which had internal dampness. My parents are hard or hearing and he was very patient and explained everything very clearly to them what they should do to resolve their problem. He wasn't at all pushy with trying to sell anything that wasn't really required and gave them honest advice. Trustworthy advice. I would recommend wise property care everytime and in particular David Orr.”
“The team at Wise Property Care have been first class. Everything from initial survey and report to work carried out was done so professionally and efficiently. Work did exactly what it should and they left the place immaculate! A great, friendly team who were a pleasure to deal with.
This happy customer will be using them again at our new property and have recommended them to friends.”
“We were really happy with the service delivered. The time from commissioning the works to delivery didn’t take long.
The team on site delivered quality work.”
Hi Mr. Anderson
Thank you so much for bringing this to our attention. This is not the usual standard of service we provide and I would like to investigate this further to establish what has gone wrong here. I will be contacting the branch manager this morning who will be in touch to put this right. I am available on 0800 65 22 678 should you wish to discuss this further.
Warm regards,
TeamWISE
“Always attentive with quality phone support. Wise provided us a professional and accommodating service during an otherwise complex and stressful house purchase.”
“Very professional and understood what I was looking to achieve and delivered on time.
Cleaned up at the end of every day and arrived on time.
I highly recommend the team and it was a pleasure to have them in my home.
Thanks again. Andy”
“Excellent service, polite, courteous staff and a special mention for Angela for her prompt service in issuing our guarantee. Would definitely recommend in the future. Thank you.”
“Excellent standard of work. Everyone from Wise is so reliable - they always turn up when they say they will and act quickly. Very friendly and professional workers who always tidy up. I have never used another company - for anything - that worked to such high standards.”
“Their communication throughout the works was second to none. Our tenant and landlord were both delighted with the work stating the following: "Firstly can I say what a good job Wise have done here, most efficient and tidy." Our landlord now wishes to use them on another job based on the feedback from their tenant.”
