BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“Expensive - considerably more than other quotes. Quotation required upwards revision twice. Extractor and ceiling lights missing and/or not working on completion of works (later rectified after much back and forth emailing). Dry rot returned just adjacent (literally a few cm) to an area that had been treated, not covered by guarantee of work, which led to further disruption and expense.”
Hi Elizabeth
Thank you for providing your feedback. I am sorry to hear you didn't receive your report within the promised 2 days. I have chased this up and established there was a system error due to the file size being so big. I have asked the team to re-send this manually. You should now have the report within the inbox.
“What they said they would do originally when the job was started they said the couldn't. Their was engineer brick and they said they couldn't cut into it. The job was completed but not as originally described. The joiner i got to do my bathroom walls was appalled at the job and the cost of it.”
Hello Theresa, We are disappointed to read this review as it is not the type of response we are used to hearing from our customers and we can only apologise if you feel your experience with Wise Property Care has not been to your satisfaction. We strive to produce the best quality work for the best value, and are quite taken aback that another tradesperson would comment on our work like this. While we understand you are disappointed, we would like to thank you for taking the time to let us know your thoughts and we will happily listen to any further comments you would like to offer. If you would like to get in touch with further details please contact us: hello@wisepropertycare.com
“Poor workmanship, remedial work from plasterer very poor, in the end after the third attempt from plasterer to finish work to an acceptable standard i had to result to getting in another plasterer from another company too finish the work. Wise Property Care surveyor was unhelpful when he had initially promised that my wall/roof would be replaced as before and was difficult to deal with when i complained about the substandard work carried out by Wise Property Care.”
Hi George. We are sorry to read this review, this is certainly not the customer experience we expect anyone to receive when dealing with Wise Property Care. We would like to further investigate what has happened here and we have already passed your comments onto senior staff at the company. If you would like to provide any more information please feel free to get in touch: hello@wisepropertycare.com
“We got some work done about 5 years ago re mouldy and damp in internal wall. Followed advice received and had wall lined and a positive air pressure device fitted. Five years later we realised that the problem had returned - contacted Wise as work still under warranty - had to pay £120 to have someone come out and tell us it wasn't their fault.”
Hello Mr Kelly.
Firstly, thank you for taking the time out to submit a review. We are a bit unsure regarding the particular issue relating to your property that led to the reinspection of works however, please allow us to investigate the issue further. We will also organise for our local Branch Manager to contact you to see if we can assist you further. In the meantime, please feel free to contact us at info@wisepropertycare.com with any questions you have.
Kind regards,
TeamWISE
“I put in an enquiry and had a phone back for further information. I supplied the information and that was the last I heard until being asked to review the service. first stage was very efficient but that is as far as it went!”
Hello Simon
We would firstly like to apologise Simon for the negative experience you appear to have had. The situation you describe falls short of the high customer service standards we set at Wise Property Care. Thank you for bringing this to our attention as it will allow us to investigate further. We will be in touch with you shortly to try and resolve any outstanding issues.
Kind regards,
TeamWise
“You quoted me for all the work then decided when doing it that one wall was not required but still billed me for full amount. I have queried this and told it will be deducted from my bill and that didn't happen.
The work was done at start of January and one of the walls plaster is still wet. I advised your company of this and was told I would be contacted straight away....I am still waiting for this contact to fix the problem.”
Hello Chris,
Firstly, let us apologise for the negative experience you appear to have had with Wise. The situation you describe falls far below the standards we would expect our customers enjoy.
Thank you for bringing this to our attention though, as it allows us to investigate what has happened in this instance. Peter Ross, the manager of your local branch, is going to get in touch with you to see if we can resolve the issues raised.
Kind regards,
teamWise
“The survey was very professional and provided an instant estimate . After a delayed start on site the preparation and damp proof installation were carried out very promptly and cleanly by Grant but whoever was supposed to organise the plaster repairs forgot all about it. We expected the plasterer to arrive first thing on Monday morning but had eventually to ask Ross the surveyor on Tuesday morning to intervene. He phoned back to let us know the office would be in touch to say when the plasterer would arrive but a whole day has again passed without any such information.
It is quite unacceptable to leave us without our bedroom indefinitely.”
Hello Mr Wardlaw,
Thank you for taking the time to leave this review.
We are glad that you were happy with your initial survey but are equally saddened to hear about the issue with the plasterer and can only apologise.
We strive for a high standard of customer satisfaction at Wise and by bringing this to our attention you will help us avoid any problems like this in the future.
Yours sincerely,
TeamWise
“Please allow me to say that the actual work carried out by Wise was professionally completed but in my opinion the experience of dealing with Wise has been badly let down by poor communication and a billing system that is not suited to domestic customers .”
Hello Raymond,
Thank you for your recent review. We are glad to hear the works went well however, are saddened to find out about the communication and billing system issues. This is certainly not the kind of experience we would expect any customer of ours to receive.
Thank you for your getting in touch though as this will allow us to investigate what has gone on in this instance. Certainly, if you do have any further issues, please do get in touch with our Head Office team at headoffice@wisepropertycare.com
Best regards,
TeamWISE
“Although there had been an initial consultation it did not pick up a bigger problem. This involved over twice the original cost and huge disruption. My personal belongings were covered in dust and I could barely live in the flat. Wall paper was ripped off the wall - without consultation. I had to get walls re-plastered and wall-papered at great cost and inconvenience.”
Hi Linda.
Firstly, thank you for taking the time to give us your feedback.
We have spoken with the surveyor who visited your property and he confirmed that the job needed was indeed bigger than the one detailed at the initial survey. Unfortunately this can sometimes be unavoidable when further damp problems, hidden from view, are discovered when work starts. We would like to apologise for any negative experiences you had with Wise as a result. We aim to exceed our customer’s expectations at all times and are sad to see that you felt we fell short this time. Your comments will help us look at how situations like this are handled in the future.
Kind regards,
TeamWise
“This is the second time we have contracted Wyse to fix dry rot problems in our house.
Generally the workmen have been very good and professional but the finish of their work has been hampered, and less than perfect, due to time pressures of having to move on to to other work. For example: the first plastering by an excellent plasterer has cracked - this shouldn't happen; gaps are left between walls and new wood facing.
While these may appear small matters, for a bill of over £5,000 for three and a half days work we would expect them to be sorted and not left to the householder to fix for themselves. We would not recommend Wyse to anybody else as they do not provide value for money.”
Hi David,
Thanks for your feedback. We are really sorry to hear things didn't go to plan. Your comments have been passed onto the relevant branch to investigate further.
