First of all, although my overall experience was very poor, the standard of work carried out was excellent with thoroughly professional workmen. Absolutely no problems at all. However, the pricing for proofing both sides of a 1m wall was exceptionally high. When challenged over the price it did reduce a bit. When work began it turned out I needed some brickwork done. The revised price was ludicrously high. I submitted a formal complaint to the MD, Operations manager and the surveyor but received a reply from only the surveyor. Again the revised price was reduced. I don't believe anyone should have to challenge pricing like this and not everyone will feel able to do so. Although I am very happy with the work carried out I am left with an overall feeling of dissatisfaction with the whole engagement.