my flight itinerary got changed from a 7 hour trip to 15 hours with no explanation, compensation, or appropriate customer service. upon trying to change/cancel my flight, i was directed to the AI chat bot which literally pointed me in circles. it suggested i call or email but calling was not open. emailing - despite contacting (what i assumed were) real people - resulted in circular "answers" AGAIN. i had to ask 4 times for an explicit, direct answer on how much it would cost to cancel my flight. i still never got the answer. beyond the terrible customer service, they never send you email notifications to check in.