Booking with BudgetAir turned out to be a serious mistake. After being denied boarding at JFK, we were told by Virgin Atlantic staff that our return flights would remain valid. BudgetAir — the agency through which we purchased the tickets — never informed us that our return flight had been cancelled. The result was a family separation, including a minor child left behind, and enormous emotional and financial strain as we had to purchase last-minute replacement flights to reunite and return home. Both the airline and BudgetAir pointed fingers at each other instead of taking responsibility. BudgetAir’s failure to communicate and act in good faith caused real harm to our family. Travelers should be aware that in a crisis, BudgetAir provides no meaningful support or accountability.