I ordered a brand new iphone X as advertised and was expecting a brand new iphone as mentioned in the Dick Smith website, but received a faulty, old iPhone and had to go through hell. I couldn’t even switch it on. I contacted Apple support and they couldn’t resolve this and they advised me to take it to an Apple store, which I did. There they found out that this phone is not brand new. Then I sent back the phone as Dick Smith advised and received a replacement phone. I was sent a replacement phone , replacing non-brand new, non-working iphone, but I again received a faulty, old iPhone which does not even start. This was very disappointing to have continuously sending faulty phones, which I though Dick Smith is a genuine and reliable online seller. When I put the iPhone to charge as soon I received for hours it doesn’t even startup. I contacted Apple support and they couldn’t resolve this and they advised me to return the phone to the seller. To my surprise, that phone was not a new phone as well. After going through all the hassle, Dick Smith just offered me a refunding option even without consulting me on that. As a courtesy, DS didn't even offer me available options and also, I was expecting a brand new working phone as mentioned in the returned product as well. Going through this bad experience twice, I would never recommend anyone to buy from Dick Smith, they are scamming customers. Don