Russell Braddon
Moved to Direct Line from a previous provider of some 15 years, as looked like a good deal -UNTIL called upon to step up! I suffered a boiler breakdown 2 days ago, just as temperatures began to dip into -0c overnight again. Read my home insurance policy to confirm that I was covered for: - • any controls forming part of the boiler • the programmer, central heating pump, hot water cylinder, room thermostat and radiators. Great I thought, so I called the claim line - to be advised that Direct Line only provide cover for certain boiler types, ie, Gas Boilers - and that cover does not extend to Oil Fired Boilers - OK (found this in the cover booklet). BUT, what has really annoyed me is that the part that failed on my Oil Fired Boiler (the Programmer), is exactly the same part that is fitted to the Gas version of this model of boiler!! Absolutely no room for discussion - just a straightforward, sorry, but tough! Up for renewal next month, and will certainly not be hanging around!
7 months ago
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Direct Line has a 2.04 average rating from 112 reviews
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