Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay £250 excess. I wasn’t even trying to make a claim! I only wanted advice. They’ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid.
2 years ago
Direct Line has a
1.5
average rating
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268
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