Avoid at all costs. Dishonest and unreliable. I have now been stuck in a loop for 3 months trying to claim for valid medical expenses whilst abroad. They never call back, even when promised. I spent £800+ on insurance with them, hoping for a provider that I could trust. This is NOT the case. They will look for ANY reason to turn it down, even if their staff admit it's unfair. DO NOT BUY. Go elsewhere - you'll only know when you try and claim how dishonest Direct Line are.