Direct Line insured my builder who negligently destroyed my house. DL refused to speak to us for 6 months while they tried to find a way not to pay this large claim. They sent us an email telling us not to make fraudulent claims. Then after 6 months they sent us another email saying they had cancelled the builder’s insurance, which he had being paying for, and refused to tell us why. Apparently he had a couple of ccjs for parking tickets which he did not know about. I am now £250,000 out of pocket! Absolute heartless crooks in my view. Would never go near them again!!!!