Direct Line Home Insurance Plus Plus !! My drainage system ceased to function due to exteneive visible tree root ingress. The first survey from THEIR appointed expert surveyor said valid d claim. Two weeks later they sent another surveyor who said no valid claim... Guess what....refused to honour claim. Took six weeks to get a copy of the first claim. Their loss adjuster was one of the most devious and dishonest . Her initial pasting of the first report left out the conclusion "valid claim"....unbelievable. DL' s CEO found she had done nothing wrong...some corporate culture .... AVOID AVOID.