Anonymous
Direct Line Home Insurance Plus Plus !! My drainage system ceased to function due to exteneive visible tree root ingress. The first survey from THEIR appointed expert surveyor said valid d claim. Two weeks later they sent another surveyor who said no valid claim... Guess what....refused to honour claim. Took six weeks to get a copy of the first claim. Their loss adjuster was one of the most devious and dishonest . Her initial pasting of the first report left out the conclusion "valid claim"....unbelievable. DL' s CEO found she had done nothing wrong...some corporate culture .... AVOID AVOID.
3 months ago
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