Zero Ratings for Direct Line..Avoid This Insurance Company At All Cost. Experience another Escape Of Water during October (winter) Adverse Weather Conditions Which Affected the Old radiator pipes inside my home water flooded down from upstairs into the electrical wires switching off the electricity in the kitchen This Also affected the Boiler. No Heating. No Electricity making the kitchen Unsafe to use during the Pandemic. Direct line refuse to send Polygon refused to validate my claim instead...I was contacted by DL ( See You In Five) Syi5. Direct Line Personal Loss Adviser I was left with no kitchen, various calls from D L worker This Company appears to have a very clear strategy to delay and fustrate any claims. I have been waiting for nearly a year. Worse Insurance Company . Avoid Direct Line