My wife and I had been with Direct line for our car insurance for 9 years. We revived our renewal quotes some 3 weeks before expiry. The quotes invited me to telephone to renew.( I am not IT competent) I tried 3 times but gave up when the clock reached 40 minutes. I tried again the following day but experienced the same issue. I went to another provider and saved £230 in the process. I wrote a letter of complaint to their HO and received a response off the crib sheet that I would get a full response in 3 days. The full response was 2 lines long advising me to telephone them to discuss. I phoned and got through to someone after 26 minutes. The gentlemen to whom I spoke confirmed that he wanted to renew the policies. You couldn’t make it up. Absolutely appalling.