Absolute disgrace! Trying to speak to someone in damages team to chase funds for a third party claim. being advised that he could not speak to me as it was on behalf of a third party and that I would need to email. No email address given or any direction whatsoever. I enquired why it would need to be via email as it was purely to chase funds as we had been advised previously that they would be doing so. Again, advised no. I asked for his name and he advised he was ending the call. Unbelievable!!!!! You advise you record all your calls and I sincerely hope you listen to this one.