Having terrible time with direct line after car driving into my van could not get hire vehicle from company .after arranging for van to be picked up the hire company did not get back to me so had to cancel,after rebooking van repair for a month later enough time to arange a hire van I could not get hold of hire company after phoning four times a day for a month had to cancel repair to van can’t get hold of direct line and companies they use are terrible after being with direct line for a few years now will definitely never recommend them will have to get van repaired myself great thanks direct line