I completed an on-line quote process, providing all my personal details - address, telephone number, age, driving licence details, car registration and type etc, etc only to be told at the very end that Direct Line wasn't able to provide me with a quote; NO explanation whatsoever as to what they didn't like about me - I have no driving or other offences, have not made any claims, have never been refused insurance, pay up front. So, having provided sufficient details for a scammer to open up bank accounts, seek loans and use my address for any criminal needs, I left Direct Line's website totally underwhelmed.