I have a car insurance with this company for approx 10 yrs. I recently contacted to ask them to change the direct debit date which they said they had done. They never took the money on the date so I contacted them and and they said it was pending. I waited and waited but no money was taken from my bank. I must have rang them 5 times before finally they took 2 payments. Two weeks later I got a letter to say they had cancelled my insurance for non payment but as far as I was concerned I was up to date. How hard is it to change a direct debit date, its hardly rocket science but to then cancel after I had paid is a disgrace. I would avoid this company as they do not seem to know what they are doing.