They are not who they claim to be!!! Terrible company, takes five years to sort an accident out that wasn’t my fault ( rear end )!! All customer service, claims and underwriter agents seems to not have any skills. I have won the court case and 2 months and 5 phone calls later still no excess payments in my bank. WHY DO YOU THINK THEY USE GIMMICKS IN THEIR ADVERTS AND THE WOLF DOESNT EVEN WANT TO DO THE ADVERT ANYMORE, SO THEY USED A CARTOON THAT CANT TALK BACK. Avoid at all cost or end up paying the cost. Oh it doesn’t stop there the underwriters wrote my claim with one years no claims instead of my four. When I realised this due to the above accident they sent it back to the underwriter and they offered me £1000… I said it’s not enough as I have an outstanding accident, they agreed and said come back when the accident is fixed. I did this 5 years later and they have offered me £118 for an extra 3 years no claims for the first year with them and four years no claims for the second year… they are insulting AND THE POINT OF THIS REVIEW IS NOT TO WASTE MY TIME ANYMORE WITH YOU BY COMPLAINING, IT IS IN THE HOPE THAT PEOPLE LISTEN TO THIS REVIEW AND GO ON A COMPARISON WEB SITE INSTEAD!!!!!!! IN A NUTSHELL LOSE YOU MONEY, IN THE WAY YOU HAVE LEFT ME FEELING CONNED AND MANY OTHERS!!!!!