Failed to take payment for re-occurring car insurance. Failed to get in touch and let me know that there was a payment problem. Left me uninsured for two months as a result. Blamed postal strikes for no letter turning up to advise me of the payment issue. No letter EVER turned up.
After the event they claimed that they would have honoured the policy in these circumstances. Easy to say when nothing has happened. Not so easy if I had to male a claim I bet!
10 months ago
Direct Line has a
1.5
average rating
from
240
reviews
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