Do not use direct line!! I am so upset and disappointed with this service. I have been a Loyal customer to direct line for 13 years with 0 Claims. I changed my vehicle last year as the price direct line quoted me was very reasonable and affordable for my monthly payments, also paid a additional cost for the amendment of my current car. My premium renewal for this year has gone up by over 100%.I completely understand that an increase of some sort may happen however this steep is unacceptable. I was completely mis sold last year and would of never have changed cars if the price was going to be so high or considered a different car. I phoned up customer service waiting 40minutes on the phone to get dismissive agent Christopher on the phone who could not assist me in retrieving a better quote. I then phoned up a second time to make a complaint as I truly believe I was missold a policy last year. The second agent Tristen was slightly more understanding towards the situation but did not really have a answer for why my premium has increased by that much and to be honest was just reading from a script. These conversations then lead to many errors on my account with the use of the car including travelling to work and using the vehicle for business purposes which its not as I comute using London transport. The policy is used by spouse even though my material status is single. I then wanted to be passed onto a member of management which I was firstly refused however then put through to TK, She was nice enough on the phone however could not amend anything for even with all the errors rectified on the account. These decisions are also under the discretion of management who chose not to do anything for a customer who had a 100% increase in premium. The standards of customer service has decreased massively it seems as though the company is only interested in taking on new clients then trying to retain the clients they already have. Will be leaving Direct line as soon as I can possible can although I may not have a choice but to stay with them which is not a nice feeling when you do not want to. Completely shocked by my experience.