I had a water leak in our upstairs toilet which caused water damage to the toilet and down stares living room. We called DIRECT LINE on January the 7th and they asked us to get two quotes, including photos of damage) which we did and sent them toDIRECT LINE however, they lost them so we resent them the same day. DIRECT LINE then said they we’re going to get Sedgwick (their so called preferred lost adjusters) to inspect the damage but inver did come out but phoned my agent that they would only give the £4100 and the builders refused to do the work at that price as the quote was only valid for three months and we were now five months so, I contacted DIRECT LINE to complain about this to which they said they would get SEDGWICK to do the work, that was two months ago and still no work has been done. I have now lost my long term tenant’s and can’t rent out my property which is going to cost more than the original estimate and the water damage has increased. This is not the kind of service I expected from DIRECT LINE. My advice is don’t do any business with DIRECT LINE.