I have been waiting for 4 months to resolve my car insurance claim. My car was written off and they should have paid my finance company I found out today that this had not happened . The car has been taken away over 3 weeks ago by a firm acting for direct line. So I have no car and still paying for it. I have tried so many times to get this resolved I just keep hitting a brick wall. To make matters worse the car was brand new and only a week old it wasn't my fault not even in the car it was parked. I have very nice customer service people trying to resolve this matter but the answer is ITS NOT ARE DEPARTMENT and will put a complaint for you JUST ANOTHER ONE. My gap insurance also need answers why if not been given new for old. Have a new car waiting for me but haven't got the finances in place and no car to drive