Been with direct line for house insurance for 10 years. Tried to claim. They sent a loss adjuster , at the bottom of this guys email, beside his name it said he was a Loos adjuster. He said he hadn’t even seen my policy docs when I asked him. The policy doc said I was insured up to £5,000 for carpets. The loss adjuster said he was there to refute the claim in line with instruction from Daniel at the Glasgow DL office. So, basically it was a conspiracy to refute the claim from the outset. Completely untrustworthy company. Would not recommend.
1 year ago
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