Made a motor claim 3 weeks ago, after waiting nearly 2 weeks was told the car was a 'write off' although didn't look that bad to me and was offered a settlement just over half the amount I paid for the vehicle 3 months earlier which was nowhere near the market value. You don't have a dedicated claims handler so I ring the call centre, they have to raise a dispute. When I said I would get my own quote for the repairs, I was told the engine would have been damaged and they couldn't guarantee the safety of the car, even though I drove it home after the accident and all this looking at 21 photos! The process is far too slow and they don't seem to be proactive, it's just another claim to them. Really disappointed. I won't be using them again.
2 years ago
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Direct Line has a 2.02 average rating from 114 reviews

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