STAY AWAY FROM THIS COMPANY, THE ADVERTS ON TV IS NOT THE SERVICE YOU GET,BEEN TAKING MY DIRECT DEBITS FOR 3 YEARS, HAD A LEAKING WATER TANK THAT LEAKED INTO MY LOUNGE BELOW, THE PLUMBER THEY SENT WAS CLUELESS AND LEFT AFTER 15MINS ,AND LEFT US WITH NO HOT WATER AND NO HEATING ,I DRAINED THE SYSTEM DOWN MYSELF TO PREVENT ANY FURTHER WATER DAMAGE, PLUMBER PUT IN HIS REPORT THAT IT WAS THE WATER TANK EVEN THO HE TOLD ME HE DIDNT KNOW WHERE IT WAS COMING FROM ,I GOT A PROFESSIONAL PLUMBER AND IT'S NOT THE TANK, A LOT OF REVIEWS SAYING THE SET UP IS GREAT AND NO HASSLE WHEN JOINING, WELL CAUSE THERE GONNA MAKE IT EASY THEY WANT YOUR MONEY, HOPE YOU DON'T HAVE TO MAKE A CLAIM, YOU WILL SEE HOW AMATUERISH THEY ARE AND NOT DO KEEN TO HELP YOU, I SHOULD OF LISTENED TO THE REVIEWS OF THE PEOPLE WHO MADE A CLAIM AND DIDN'T GET ANY HELP.