DO NOT EVER USE DIRECT LINE. I am a landlord and my Tennant left me with £2000+ in house repairs and rent arrears. I had legal cover to cover me for this event. When I claimed they sent my claim to DAS legal services who asked for mountains of information including receipts and statements. All this was provided. It took DAS 4 months to assess the claim. After which they accepted I had a claim. They then subcontracted legal services to Blake MORGAN who also dragged they heals as well and no action was taken. After another 4 months they decided not to continue with the claim so DAS then appointed another legal firm and surprise surprise they did nothing as well. I complained to DL numerous of times who were not interested and bypassed this back to DAS. So in the 10 months that have gone by zero action has been taken to claim my monies from Tennant. DL and DAS are sharks and got a reply them today saying I no longer have a valid claim. What a outfit. So as a matter of principle will be Going the Omudsman. Never experienced this total disregard and contempt for paying customers. Thanks