I spoke to a very helpful customer service young lady who provided me with a quote for car insurance, I decided to accept this but changed my original start date. She advised me it would cost me more as admin fees would be applied as I had changed the date. I'm perplexed! How can admin fees be added to a quote? I understand this is normal practice with quotes. Direct Line lost out as I went to Churchill instead! Very disappointed in Direct Line.
1 year ago
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Direct Line has a 1.97 average rating from 120 reviews

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Alice, Customer Support

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