Awful company they should actually be called DIRECT LIE not direct line. I would rate them as a zero for customer care and dishonesty. Nobody seems to be accountable and it feels as if they are all working in silos. This company seriously let me down. Their mistakes allowed me to unwittingly drive uninsured, I only found out when I was stopped by the police resulting in consequences which will affect me for years. They are so incompetent that they even let me drive away from the police still uninsured, despite guaranteeing over the phone that I was covered. This company will outright lie to you, they don't get back to you when they say they will, they just take your money then move on. If you are a customer already, then I suggest keeping a note of and/or screen shotting any correspondence that you have with them. They will lie about any disputes which leave them accountable rather than owning up. If you are not a customer then avoid at all costs.