A nightmare. Am still seeking answers from June as to why company sought to renew policy (despite cancellation); then sought to obtain money from bank (despite previous year's cancellation of automatic renewal). Spoke twice to the company. Asked for clarification of account. Confirmed money not owed. Never a proper answer to any query: just more templates from various departments. Patience running out !
11 months ago
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Direct Line has a 2.04 average rating from 112 reviews

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