Our boiler has broke we pay extra for an emergency breakdown service..joke!! there’s no urgency on their part. We have now been without heating and hot water for seven days with no signs of it being fixed up to today. Trying to get through to speak to someone is a nightmare and when you do eventually get through..up to an hour later, they are a complete waste of time and have done absolutely nothing for us, they could not give two hoots. They have not chased up the parts we have been waiting for over a week now and expect us to do it. Avoid this company at all cost they’re advertising on the TV for emergency cover is false and a load of rubbish. Should report to trading standards we won’t be renewing our insurance policy with them in the future.