Disgusting insurance company have been with them for 28 years only made one small claim before. Had persistent rain fall for days had my boiler pour with water ceiling and electrics also damaged. Was told by arrogant adviser that we were not covered because they classed it as not a storm.Also have no hot water or heating for over two weeks. Direct line told us we have to pay for all works ourselves saying we were wrongly covered whilst happily taking our money each month .We are definitely moving companies also we would never recommend this company to anyone. So upset and struggling these things always seem to happen at already difficult times.