This review is just about customer service, as I’ve not yet been on their bus. I gave only 3 out of 5 stars, because I don’t appreciate that there is no number to call (USA), or that I had to wait about 15 minutes after typing my first question to get a response (Greyhound responded immediately, and shortly afterward gave me their customer service number). However, once the customer service representative responded, everything went well. Mirjeta (the name used by the customer service representative) was polite and answered all my questions in a timely manner. I already knew that I wasn’t going to get any money back as I had read about this ahead of time, but was relieved to hear I would get all but $20 US of my fair in flixbus credits if I cancelled more than 3 days in advance. (I would have lost 25% (over $185 US) with Greyhound since there are less than 30 days before the trip). She (?) also let me know I have a year from cancellation to use the credit, which I expected. I asked about leaving a rating for her (?) and she (?) said I could do so after the chat ended, so I assumed I would be redirected to some rating survey. This didn’t happen though. Maybe I didn’t wait long enough, or maybe it’s because I was using my phone? Either way, since I didn’t get redirected I decided to leave my review on here. Thank you Mirjeta for your help! I hope I will be able to leave a positive review for the actual trip(s)…we’ll see!