FlixBus Reviews

Name: FlixBus
Rating: 1.11

1.1 Rating 178 Reviews

2 %

of reviewers recommend FlixBus

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1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dina

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience with this company and will NEVER take it again: 1. The first ride is from Lyon to Geneva on Aug 24, the bus arrived almost 1 hour later, it supposed to arrived at 11:45am, but actually at 12:40pm, the driver didn't explain anything, and the customer service says since it is not delayed from the departure for over 2 hours, there is nothing they can do. 2. The 2nd one is much worse, the ride is on Aug 26, from Nice to Marseille, the bus was delayed, and the driver said he couldn't get to the Marseille station because "road closure", but a few local people said they can guide him to arrive at the station, but he refused, and kicked out over 10 people at nowhere which is over 10 km from Marseille station. Everyone had to call uber to go to the location. The driver even didn't worry about the people waiting in Marseille station to the next cities and just left. That is the worst and terrible experience I have ever had in the past over 30 years.”

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Posted 4 days ago

“Travelled Turin to Chambery on a return ticket with an assembled bike on 1st Aug. Return was scheduled 3rd Aug at 22:10, I used Flixbus because there are no trains or other buses that cross the border and allow an assembled bike. At 21:10 I receive a "rescheduled" trip from Chambery to Turin at 14:10 on 4th Aug, 16 hours later. T&Cs state that for cancellations, Flixbus will reimburse a hotel and food in the meantime, so all good with me; makes sense as Flixbus shouldn't expect me to stay overnight at the bus station and not sleep or eat. If I slept, my bike would be stolen when I wake up again. I find a hotel, ask for breakfast and eventually come back to Turin. I ask for reimbursement on customer service, but each time they apologise for the "expenses that you incurred", i.e. the hotel, and try not to acknowledge it or the fact that they cancelled the booking on 03/08. Having been ghosted by the customer service team in email, who still haven't clearly explained why the T&Cs don't apply in this case, and not getting anywhere on the phone, I am now 120 EUR out of pocket. Effectively, Flixbus can cancel at any time and give you an alternative late the next day, and avoid any responsibility for the costs incurred overnight. Absolutely appalling... In addition, I've used Flixbus six times over the past year (three return trips), going to and from Turin with an assembled bike. Of those six journeys, despite booking the assembled bike ticket well in advance (months!), the bus never arrived with a bike rack. Fine if I'm allowed to put the bike in the hold, but two of these times times I had to argue with the driver to let me put the bike on! This is despite me writing a complaint in the past regarding this. The last of these six times is the bus not arriving, as above, and me having to pay for their mistakes. It's clear that Flixbus do not consider feedback no matter what, so I write this as a warning for prospective travellers.”

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Posted 5 days ago

“Worst experience ever. The tire on the bus broke on the highway so we waited for 2 hours to get fixed, with the police and servise support, so i missed my first connection and i had to buy another ticket. When i asked them for refund, they just lie that the bus was on time for my connection. I will never use Flixbus again.”

FlixBus 1 star review on 28th August 2025

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Posted 6 days ago

“Never take a FlixBus. Never. You might find yourself in really bad situations. I (and some other passengers) just got dropped in the middle of Toronto without any notice and no reasonable help provided by FlixBus. Any alternative they « offered to help » are competent completely ridiculous. My pet and some people need me in Kingston asap, my only way to get there is through a 350$ taxi, they refuse to pay for it, and tell me that the only thing they can do for me is waiting the whole night in Toronto until their next available bus leaves at 9am. Insulting. Cynical. Unethical. Good values for a company 👍”

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Posted 2 weeks ago

“On July 5, a group of 7 passengers (we all met each other at the stop and had to bond together to make other plans) were left behind by a FlixBus at Calgary Airport—despite being at the correct pickup location, on time, and ready to board. This caused a full day of stress and disruption, forcing us to rebook last-minute, buy far more expensive tickets, and spend 8 exhausting hours just to get from Calgary to Edmonton. What should’ve been a straightforward trip turned into a frustrating ordeal—and to make it worse, FlixBus is now refusing to refund our original tickets. This experience has been completely unacceptable. Trying to communicate with them has been a NIGHTMARE and on the day we were stranded we had ZERO customer support! I would not recommend this company!”

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Posted 4 weeks ago

“DENIED BOARDING AND NO REFUND We bought two tickets at Heathrow as our flight was cancelled and we had to go to the Midlands to catch a flight. When we got to the bus with our luggage, the driver said we had to pay for additional luggage, which we did by going to the office. Then, when we went to board the bus, they DENIED us to board, saying we had too much luggage-we then had to take a taxi to the Midlands as we had a place to catch. We have been asking Flexibus for a refund, and after 10 to 12 emails, they are making excuses and continue to ask us irrelevant questions in order to frustrate us and not give our money back .This is outrageous, and there is no one who is taking us seriously. A rogue company with no customer service.”

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Posted 1 month ago

“I wouldn’t recommend. Sometimes you can not even use a regular toilet for a few hours, because the toilet is clogged and pee every where. This is very bad if you’re in a bus for longer than 9 hours. I had to pee in a plastic bottle. Drivers who don’t even speak English, are rude and sometimes even racist. And don’t expect a refund when they don’t deliver things they promise. They won’t refund anything.”

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Posted 1 month ago

“Beware, FlixBus doesn’t issue cash refunds if you cancel, they only give a voucher. Don’t book with this company.”

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Posted 1 month ago

“Our FlixBus trip was delayed initially by *five* hours, and we were only informed on very short notice. Then it got delayed by another hour and fifteen minutes without any warning at all. The journey itself was okay, but when we got to the border control area between France and London, we had a really bad experience. The bus didn’t even count the passengers properly and left us behind, so we had to talk to the staff on site to help get the bus to come back and pick us up. Overall, our experience was really not good at all. Even when we tried to reach out to the company to get some kind of compensation, we didn’t get any response, and they refused to offer any compensation.”

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Posted 1 month ago

“The bus left early from Amiens to Brussels, the toilet was absolutely disgusting, obviously not cleaned after the last trip, no toilet paper on a 4 hour journey. Drivers spoke no English and looked really scruffy in football shirts. No class. It might be cheap but there’s no excuse for lack of hygiene. Will never use again.”

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Posted 2 months ago

“I had a wonderful experience with FlixBus customer service. I was worried about my family’s trip from Niagara to Toronto Pearson Airport after losing contact with them due to a dead phone battery. I reached out to FlixBus through their online help chat, and the response was immediate and very reassuring. A special thank you to Jhamae, the support officer who assisted me. They quickly checked the status and confirmed that my family was safely on board. Their professionalism and prompt response gave me great peace of mind, especially since my family had a connecting flight from Toronto to Edmonton. Excellent customer service like this really makes a difference — thank you, FlixBus and Jhamae!”

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Posted 3 months ago

“They changed my departure for a trip at the end of May from 9:30 am, to 7:30 am. This change made it unacceptable for me and my daughter to take that trip, so I canceled the trip. After cancelation, I looked for their Customer Service, of which there is an online chat in Canada. That person said, because I canceled the ticket, there was nothing he could do. I wanted a charge-back refund, but he said there was nothing left to do. The FlixBus voucher value was 30% less, and because it's a voucher to be used with them, it's actually a total loss of my money, in the amount of $114.91. I will never consider FlixBus for anything in the future and will keep spreading the word about them anywhere and to anyone I can.”

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Posted 3 months ago

“Trying to get a refund which was promised after 5 working days, still not received. Would not recommend, having cancelled their bus on our date to go. Try phoning and get a useless chat robotic ans, very frustrating.🤬🤬🤬💩”

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Posted 3 months ago

“Leves people behind”

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Posted 3 months ago

“The worst company ever They keep changing departure time without notification and they refuse to refund”

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Posted 4 months ago

“Absolutely horrible experience using it twice. Do not recommend at all.”

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Posted 4 months ago

“There should have been free wifi on the bus. Driver said no wifi. I complained and asked for partial refund. They replied "our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request."”

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Posted 4 months ago

“Don't give preference to flix bus or avoid using flix bus, flix bus not gives contact number of driver before departure”

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Posted 4 months ago

“The worst service in the world, do not use this company under any circumstances. Customer support is zero, they are late for an hour or more, because of which you can miss your flight, as in my case. You will end up using alternative transport, and they will not even refund you for the unused ticket. There are many competitors that leave this company and its service far behind. Thanks for your attention!”

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Posted 4 months ago

“Avoid Flix bus India, the bus didn't stopped at the pickup location it just passed by and I lost my trip, my time and money. I send proof to them I was standing at the time and place the app show and their answer was ridiculous they just said that it did stop. I hope some HONEST staff can take a look at this request: 43785828”

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Posted 5 months ago

FlixBus is rated 1.1 based on 178 reviews