FlixBus Reviews

Name: FlixBus
Rating: 1.14

1.1 Rating 200 Reviews

3 %

of reviewers recommend FlixBus

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1.1

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and clean and better 💯 with other buses”

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Posted 1 day ago

“Coach drove straight past our stop for our trip from Bristol to London. Called customer service and refused refund as the coach had collected others at other stops and was running on time. DISGUSTING”

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Posted 2 days ago

“This was the worst transport service I have ever used. Our bus was delayed by over an hour, and then did not turn up. We were then told it was our fault and hung up on by customer service despite the fact we were stranded in a city past midnight miles away from home. Do not use this service.”

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Posted 1 week ago

“Took bus 901 from Bratislava to Vienna 12/8/2025 scheduled for 3:40pm. Arrived at 3:20pm. Bus did not arrive until 4:30pm with zero updates on it being delayed. What's worse is the 3:20pm bus didn't get there until 4:20pm for the passengers waiting for that one. Also, customer service was very dishonest and terse when the 3:20pm passengers reached out about their bus, stating others have boarded the bus at that station (not true because it was an hour late) and as a result those passengers were out of luck with no option for a refund. Most of those passengers ended up taking the train back because of Flixbus's incompetence and lies. Lastly, the website kept incorrectly saying it picked us up on time when it was in fact close to an hour late to get us. It's understandable that public transportation can be late and things happen, but the lack of communication of the tardiness (was told by an earlier driver that they have no way to communicate with the other drivers or dispatch to see where other buses are), lack of a way of each driver to be able to see where other buses are or if they are running late (until this driver lied to me), and the dishonesty of when we were actually picked up is such a bad look for this company and they should be ashamed. They failed and are failing at communication and need to do better by their patrons immediately.”

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Posted 1 week ago

“A customer service phone operator kept me on phone too long which made me miss getting a later bus and was stranded in Newport South Wales and no refund. He delayed me then during the call said its too late to cancel now sir, it's not my fault, I can't help you!!!!!! Also the toilet was small, the floor covered in urine and toilet paper on the urinated floor!!!! Their system wouldn't let me book to return with cases but instead booked my outbound journey with a case which wasn't true. Even the driver asked me Where's your case at Victoria Station. I explained to him but he too said he can't help me and "don't know" which is a lie because he COULD see that I did NOT have a suitcase. Loads of fraud, deception and mugging. Don't book. National express is 10 times better”

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Posted 1 week ago

“Bus N844 from Copenhagen to Hamburg (21:20, final destination Gent) was a terrible experience. The driver was extremely rude and unprofessional, calling us stupid when we asked simple questions about luggage and arrival time, and telling us to “just look at your ticket.” Completely unacceptable behavior.”

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Posted 2 weeks ago

“Paid for a ticket to London. Told it wasn’t confirmed and would receive refund. Then proceeded to book another ticket as they said they would refund in 3 days. On the bus I received and email to say my first ticket was now confirmed and I had missed the bus so wasn’t able to receive a refund. What a joke. Just paid for a trip I wasn’t on after being told it was ‘not confirmed and refunded’. Never using again and avoid this company!”

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Posted 3 weeks ago

“I have a ride with flexi bus I had about 5 ticket use miss one use 1 please I would like a refund. Thank you it OK. No domains just want a refund please Irelovejack youtube”

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Posted 3 weeks ago

“Cheap fares and relatively comfortable travel. I had some anxiety over using the toilet between Bristol and London (I'm 78), and I had read such awful reviews of Flixbus toilets. In fact the only problem as we approached London was that a fat bloke blundered into the toilet before me and stayed there 15 minutes. Fortunately the toilet proved quite adequate - as good as any other long-distance bus. Though drivers both ways seemed friendly and humane, the buses were delayed - considerably on the return journey. However, exiting London towards the rush hour is never easy and causes delays to any vehicle. There and back the buses were very full, and naturally one has to put up with certain amount of verbal diarrhoea from socially insensitive morons. Ear plugs are recommended. All in all, comfortable journeys there and back.”

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Posted 1 month ago

“Very bad experience with Flux Bus! I booked tickets for ₹12,000 but had to cancel just 10 minutes later because of seat problems. They only refunded ₹4,000! That’s not fair at all. Their refund policy is terrible and customer support is not helpful. Don’t use Flux service — totally disappointed.”

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Posted 1 month ago

“I have missed two buses due to the fact that they have left before the departure time written on my ticket. The first time I was at least sent a notification that it will be leaving earlier but this time I received no email, nothing. On my ticket and email departure time said 5:10. I get to the station at 5:00 and the table says departure time 5:00. The bus was no longer there. Why do they do this? I had a flight to catch and I cannot rely on friendly transport because they are unable to properly communicate departure times.”

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Posted 1 month ago

“we got crooks for the driver and conductor from Ljublana to Zagreb. They charged all of us 10 Euros cash each for our cabin bags which were according to flix norma. refused to let us board. so all paid . it's 5 euros on the app to book an extra bag. none of us had extra bags , we all had followed the criteria. they cancelled my bus to Bratislava from Krakow and didn't inform me (even sent me a reminder the night prior). Refused a refund or to keep my bags while i figured how to go!”

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Posted 1 month ago

“Bus just did not turn up, no email no explanation, just went missing w as waited over 3 hrs, inthe end booked a national express coach, learnt my lesson cheaper is not always better.”

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Posted 1 month ago

“I recently booked 2 tickets totaling £60 with flux.unfortunatley due to a family bereavement of a very close family member I couldn't make the trip rang them and explained but told me I CANNOT GET A REFUND extremely greedy imo and shouldn't be allowed.on line it said I would have to pay some fees but would still get a refund but not the case SHARKS”

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Posted 1 month ago

“I've had to contact a Flixbus agent and it was a terrible experience. Once I actually got connected to a person they were not able to actually say anything beyond that the chatbot was saying. Then when I said that this did not answer my question they just ended the conversation with a very rude message. So, basically, Flixbus is employing incompetent agents to just further frustrate already frustrated customers. If your agents are clueless why even have them? I don't get it? You are basically paying people to make a bad situation worse. It seems odd to invest in getting bad reviews. It would have somehow been better if there were no agents not one that just make things worse. Then, you can fill in a survey but if you try to describe a situation in greater detail there is no space in the form. So, they don't even want to know how to improve.”

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Posted 2 months ago

“I traveled with FlixBus on Friday, September 5, 2025, from Trento to Grenoble, with a scheduled transfer in Genoa. The bus was supposed to arrive in Genoa at 2:05 PM, but it left Trento with over a 2-hour delay and only arrived in Genoa at 6:50 PM, causing me to miss my FlixBus connection. What’s truly shocking is that at 5:40 PM, while we were still en route, the driver briefly opened the rear door of the bus. At that exact moment, the FlixBus app falsely showed that the bus had already arrived in Genoa, which was clearly not true. Considering the bus left the previous station in Milan around 4:15 PM, it was physically impossible to reach Genoa by 5:40 PM. This appears to be a deliberate manipulation of the schedule, seemingly endorsed by FlixBus, which has refused to refund me despite clear evidence. This is a blatant violation of their contractual obligations and transport regulations. I strongly advise against using this service until FlixBus takes responsibility for such misconduct.”

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Posted 2 months ago

“TLDR; Coach delayed by over 10 hours, took a long time and initially refused refund. I was meant to get a coach from London Victoria at 22:00. We were informed at 22:30 that the bus would arrive at 02:00. The bus was still 30 minutes late. At the first stop it was 90 minutes delayed and there were further delays due to an accident on the M1. We were informed that the bus was delayed because the drivers had to rest so they were aware there would be a delay 8 hours before departure but we were not informed until 30 minutes after the proposed departure. I ended up taking a train, and requesting a refund. However, this was very difficult and they didn't respond to my messages for 3 weeks. Then they told me my train receipt wasn't valid, because it didn't have my name on it, when they never do. Never use this service, it is terrible.”

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Posted 2 months ago

“DO NOT BOOK!!! Awful customer service I booked a coach travel to the airport and wanted to add extra luggage and could not add as per instructions that said book the ticket and then mange booking to add extra luggage. Spoke to the UK reseller and they advised that their system was not yet operational yet their details are online. Spoke to the chatbot that passed me onto to their customer adviser who was not helpful they advised that there was no luggage space. My issue is at the time of booking why couldn’t this be advised. I then asked which of the later buses had space and they said they couldn’t tell me that. I asked for a full refund they of course refused. I’ve had to go and book with National Express which really I should have done but I thought let me save some money but I’ve instead lost money 🤬🤬🤬. Cheap things really do cost you!!! Now I have useless vouchers which I have no intentions of using. What a waste”

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Posted 2 months ago

“I took Flixbus from Inverness to Glasgow on 18/09 at 12:50 pm. Half way, the driver left the bus and the bus was waiting for something. I saw another bus before us, and thought we were in a traffic. 10 minutes later, someone came back and another driver boarded on. I asked if there was a shop I could go buy drinks. He said no. It just finished. It all means the first driver should have told us what the stop was for so that the needy passengers can have a chance to go out buying whatever needed. The second driver was rude. He said if you wanted to eat something, you should have brought something from Inverness. I said I did. But I just wanted some water. Recommendation: drivers should be customer service oriented! Tell us if you give us a chance to stretch leggs out side or to buy something. We are humans and need something sometime unexpectedly for health reasons.”

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Posted 2 months ago

“Although on their website it says we can pay cash to the driver, some drivers at several occassions didn't accept cash as a consequence i couldn't travel!!!!Misleading info and no compensation from the company. If i wasn't homeless i would take them to court!”

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Posted 2 months ago

FlixBus is rated 1.1 based on 200 reviews